Service Advisor

Salary: Dependent on experience

Job Title

Service Advisor

Reporting To

General Aftersales Manager

Main Purpose of Job

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• To take responsibility for customers and their cars during a visit. To be the main point of contact keeping throughout the day, authorising extra work, arranging and collecting payment and organising collection.
• To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories, parts and new vehicles.

Detailed Responsibilities

• To make customer bookings and plan customer arrival times (where possible) following the QMA Process 09.05PD
• To establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport following the QMA Process 09.11PD and 09.12PD
• Greet all customers at Reception promptly and confirm on customers service and repair requirement including:
• Carry out road tests and physical inspections where necessary.
• Deal with customers in a courteous, efficient and considerate manner.
• Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
• Carry out condition check of car and record any damage or issues on the Repair Order.
• Monitor progress in workshops to ensure promised delivery times.
• Using the workshop tracking system to ensure deadlines are met and customers are kept informed of progress and / or any delays
• Clearly recording work authorised and agreeing revised completion times if required
• Present completed vehicle to customer personally, advising of future service or repair priorities and ensuring customer satisfaction with work carried out.
• Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
• Maintain Customer Record Files and Repair Order Register on a daily basis to ensure accurate analysis of Service Department activity.
• Maintain a customer contact system including:
• Making contact with customer following service or repair work to ensure satisfaction with work carried out where appropriate.
• Maintain Service Reception standard of house keeping and display.
• Maintain and improve personal Product and Technical knowledge through Information bulletins, magazines etc, and attending training courses as agreed with General Aftersales Manager.
• Maintain up to date knowledge of Warranty and Goodwill procedures of manufacturers and the dealership to ensure claims are processed fairly and as quickly as possible.

Core skills required:

• Ability to speak and understand English
• CV Required
• Driving Licence
• References

If you would like more information on this role, an informal conversation or to apply you can email recruitment@jacksons.je or use the form below to apply direct.